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INTIMATE IMAGE - Patient Satisfaction Survey

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Your name: (optional)

1. How would you rate your overall experience with Intimate Image?
Excellent     Good     Moderately good     Moderately poor     Poor     Terrible    
2. From the time of your first appointment at Intimate Image how long did it take before you received your items?
Same day     1 to 2 days later     3 to 4 days later     5 to 7 days later     More than 1 week later    
3. Did you and your fitter discuss your plans and thoughts on how you will use your items as you go about your daily activities?
Yes     No    
4. How would you rate the training you, or the person who takes care of you, received from Intimate Image regarding the items you recently received?
Excellent     Very good     Good     Fair     Poor     I didn't get any training    
5. Have you had any major problems with the item(s)? Yes     No    
6. Have you contacted Intimate Image with a complaint or problem? Yes     No    
7. To whom did you address your complaint?

8. What was the nature of your complaint?

9. On what date did you register a complaint?
10. Was your complaint or problem settled to your satisfaction?
Yes     No     I am waiting for it to be settled     Not Applicable    
11. Do you continue to use this/these items on a ongoing basis? Yes     No    
12. If you do not continue to use this/these items, is this due to a problem with the item(s)? Yes     No    
13. Did your physician order a different type of item/article? Yes     No    
14. Would you recommend Intimate Image to a friend? Yes     No    

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